The Professional Supervisor

Duration: Offered as a 90 minute webinar or 2 days in class

Course Overview

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Learning Objectives

  • Clarify the scope and nature of a supervisory position
  • Learn some ways to deal with the challenges of the role
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization
  • Learn key techniques to help you plan and prioritize effectively
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision
  • Develop strategies for motivating your team, giving feedback, and resolving conflict

Course Outline

1. Course Overview

2. Adjusting to Your Role

  • A Survival Guide
  • Pre-Assignment Review
  • Making the Transition

3. A Supervisor’s Responsibilities

4. Action-Centered Leadership

  • The Action-Centered Leadership Model
  • Considering the Possibilities

5. Making Plans

  • Old Sayings with Staying Power
  • Urgent-Important Matrix
  • Prioritizing Case Study
  • The Elements of Planning
  • Planning to Plan

6. Setting Goals

7. Defining Leadership

  • What is Leadership?
  • Brief History of Leadership Studies
  • The Leadership Formula
  • Case Studies

8. The Situational Leadership Model

  • About Leadership
  • Understanding Your Comfort Zone

9. What’s Your Type? How About Mine?

  • Assessing Your Preferences
  • What Does it Mean To Have a Number?
  • Debrief

10. Team Building Tips

  • What is a Team?
  • Advantages and Disadvantages of Teams

11. Developing a High-Performing Team

  • The Five Stages of Team Development
  • How Can I Help?
  • Team Problem Solving
  • Team Leadership

12. Communication Skills

  • Defining Communication
  • Communication Barriers
  • Active Listening Skills
  • Questioning Skills
  • Probing Techniques
  • The Communication Process

13. Motivating Employees

  • To Motivate or Instigate
  • Making Connections

14. Orientation and Onboarding

  • The First 48 Hours
  • How Did Your Orientation Rate?

15. Training Tips and Tricks

  • Guidelines for Effective Training
  • Developing Your Training Skills

16. Providing Feedback

  • Six Characteristics of Effective Feedback
  • Skill Building
  • Receiving Feedback

17. Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Making Connections

18. Dealing with Conflict

  • The Conflict Resolution Process
  • The Problem Solving Process
  • The Conference

19. Managing Disciplinary Issues

20. Personal Action Plan