Leadership and Management - The ABCs of Supervising Others

Duration: Offered as a 90 minute webinar or 2 days in class

Course Overview

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help students overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Learning Objectives

  • Adjust to the supervisor’s role with confidence
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
  • Identify key attitudes that you can develop to enhance your supervisory skills
  • Use time management and planning techniques to maximize your success
  • Develop a technique for giving instructions that are clear and understood
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent

Course Outline

1. Course Overview

2. Pre-Assignment Review

3. Making the Transition

  • How Will My Role Change?
  • Questions Supervisors Have

4. Responsibilities of a Supervisor

5. Key Behaviors and Attitudes

  • Building the Right Environment
  • Motivation from Within
  • Committing to Lifelong Learning

6. Setting Goals

  • Know Where You Are Going
  • Setting Goals with SPIRIT

7. Planning for Success

  • How Can Planning Help Me?
  • Getting Things In Order
  • Mastering E-mail
  • Time Management Tips
  • The Parts of a Good Plan
  • The Next Steps

8. Active Listening Techniques

  • About Active Listening
  • Key Listening Skills
  • Tips for Becoming a Better Listener

9. Communication Skills

  • Questioning Skills
  • Probing Techniques
  • Pushing My Buttons
  • What Is Said and What Is Heard
  • Managing Our Non-Verbal Messages

10. Giving Feedback

  • Six Characteristics of Effective Feedback
  • Skill Building
  • Receiving Feedback

11. Giving Instructions

12. Orders, Requests, and Suggestions

  • Defining the Terms
  • Making Connections

13. Managing Conflict

  • The Conflict Resolution Process
  • Breaking Down the Process

14. Managing Challenging Situations

  • Steps for a Difficult Conversation
  • Case Studies

15. Developing Relationships

  • Understanding Your Relationships
  • Establishing Credibility

16. Personal Action Plan