Workplace Violence – How to Manage Anger and Violence in the Workplace
Course Overview
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.
Learning Objectives
- Describe what workplace violence is
- Identify some warning signs of violence
- Apply the cycle of anger
- Understand Albert Bandura’s behaviour wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Apply better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organizational approach to managing anger, including risk assessment processes
- Respond if a violent incident occurs in the workplace, on both an individual and organizational level
Course Outline
1. Course Overview
2. What is Workplace Violence?
3. Understanding the Behaviour Wheel
4. The Anger Management Process
5. Communicating Better
- Building Your Message
- Asking Questions
- Three Keys
6. Basic Problem Solving Tools
- The Three-Phase Model
- Phase One
- Phase Two
- Phase Three
- The Problem Solving Toolkit
- Task Information
- Skill Application
7. Other Ways of Managing Anger
- Coping Strategies
- Sanctuary
- Relaxation Techniques
8. A Systems Approach
9. Developing a Policy and Program
10. Risk Assessment
- The Five Stages
- Risk Assessment for the Acme Widgets Company
11. Hiring Practices
12. Workplace Design
13. Workplace Practices and Procedures
- Workplace Policies
- Workplace Procedures
14. Security Systems and Personnel
- Systems Criteria
- A System for the Acme Widgets Company
15. Training Programs
16. Developing Emergency Response Plans
- Guide to Developing a Plan
- Emergency Response Plans for the Acme Widgets Company
17. Program Review
18. Developing a Threat Response Process
19. The Immediate Response
- What To Do When Violence Happens
- Case Study
20. Consulting with the Experts
21. Gathering Additional Information
22. Re-Evaluating Information
23. Communicating Incidents and Threats
- Deciding What to Say
- Developing a Communication Plan
24. Interviewing Employees
- Stages Seven and Eight
- Making Connections
25. Risk Level Analysis
- The Five Categories
- Case Studies
26. Reviewing the Options
27. Analyzing the Impact
28. Incident Response Checklist
29. Process Application
30. Personal Action Plan