Body Language – Reading Body Language as a Sales Tool

Duration: Offered as a 60 minute webinar or 1 day in class

Course Overview

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this course!

Learning Objectives

  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
  • Use mirroring and matching techniques to build rapport
  • Shake hands with confidence
  • Dress for success

Course Outline

1. Course Overview

2. Body Language

  • Making the Grade
  • Looking into Ourselves

3. Give Me Some Space!

4. What’s Your Face Saying?

  • Your Face is the Base
  • The Eyes Have It

5. What’s Your Body Saying?

  • Speaking with your Hands
  • Getting a Leg Up
  • Tools of the Trade

6. Pre-Assignment Review

7. Mirroring and Leading

  • Creating Relationships
  • Matching and Mirroring
  • Pacing and Leading

8. Monitoring Your Posture

9. Dressing Up

  • What Should I Wear?
  • Things to Consider

10. Shaking Hands

11. How Are You Doing?

12. Personal Action Plan