Change Management – Change and How to Deal With It

Duration: Offered as a 90 minute webinar or 2 days in class

Course Overview

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change and how to help those around you too.

Learning Objectives

  • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are
  • See change not as something to be feared and resisted but as an essential element of the world to be accepted
  • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are
  • Recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be
  • See change as an opportunity for self-motivation and innovation
  • Identify strategies for helping change be accepted and implemented in the workplace

Course Outline

1. Course Overview

2. What is Change?

3. The Change Cycle

  • The Three Phases
  • Insights

4. The Human Reaction to Change

5. The Pace of Change

  • The Trend of Change
  • Case Study: Getting More from the Last Hour

6. The Four Room Apartment

  • The Framework
  • Making Connections

7. Dealing with Resistance

8. Adapting to Change

  • Understanding Resiliency
  • Pre-Assignment Review

9. Strategies for Dealing with Anger

  • Managing Anger
  • Dealing with the Anger of Others

10. Managing Stress

  • Stress Management Techniques
  • Adjusting Your Attitude

11. Personal Action Plan